Reference

MONASWIN Privacy Policy For Your Account

MONASWIN Privacy Policy explains what we collect when you open an account, browse Andar Bahar or Aviator, and connect an Indonesian wallet.

Clear collection rulesWallet data contextMobile access choicesPolicy request path
MONASWIN MONASWIN Privacy Policy For Your Account
POLICY HELP ROUTES

Get Policy Help Beside Wallet Status

A clear support route matters when you want to ask what our Privacy Policy means for your account. Contact us through the support path shown after sign-in and include the phone number linked to your account, the relevant wallet, and the date of the request. We use those details to locate the correct record without asking you to send a password or full payment credentials.

Team online

Account questions

Ask how phone verification, sign-in records or account details are handled under our Privacy Policy. We may request a matching account step before discussing personal data.

Wallet receipts

For DANA, OVO, GoPay or QRIS questions, share the transaction reference and status shown in your wallet. We use that reference to check the related payment record.

Change requests

Request a correction or clarification through the signed-in support route. We compare the request with your account details before changing stored personal data.

SECURITY AND RETENTION

Account Security Across Mobile Access

We keep this policy practical by separating account security, wallet reconciliation and service records.

Data handling

We use account details to provide sign-in, phone verification, security checks and support.

Cookies and device signals

Cookies and device signals help remember session choices, identify unusual sign-in patterns and keep the mobile path consistent.

Account protection

Phone verification and sign-in checks help us distinguish your account from an unfamiliar device.

Retention choices

We retain records only for the operational, security and legal purposes connected with the account.

Correction requests

If your name, phone detail or account record is inaccurate, ask us to review the specific field through support.

Policy contact

For a Privacy Policy question, identify your account and describe the data concern in plain English.

Privacy Policy Answers For Indonesia Accounts

These Privacy Policy answers address the account steps you are most likely to check before opening access from Indonesia. We explain wallet references, mobile records, corrections and contact requests in direct terms. If a situation is not covered here, use the signed-in support route and include only the details needed to identify your account.

It covers account details, phone verification, sign-in activity, device signals, cookies, game activity records, payment references and support requests connected with your MONASWIN account.

Yes. We may receive a DANA or QRIS transaction reference and status so we can match the payment request to your account. Wallet PINs are not requested through support.

Mobile browser and device signals help us protect sign-in sessions, identify unusual access and keep your account path consistent. You can manage cookies through your browser settings.

Use the signed-in support route, name the specific field that needs correction, and identify the account with its linked phone detail. We may verify account ownership first.

We retain payment references for the operational, security and legal purposes connected with account administration. This can include OVO, GoPay, bank transfer or virtual account reconciliation.

Yes. You can ask about records linked to Andar Bahar, Aviator, Gates of Olympus or another account activity. We may verify your account before discussing those records.

Yes. Account access and data handling requirements depend on local law. If you are in Indonesia, we apply the relevant account and support checks where local law permits.